Due to the custom nature of personalized, engraved cuttingboards we do not offer a refund after artwork has been approved.  Once we have received artwork approval, the engraving process begins.  Once a cuttingboard is engraved it can no longer be used for another custom order. Cuttingboard.ca carefully selects the highest quality wood & wood grains for our wood cutting boards.  For engraved cutting boards, we position the engraving on the most favourable side of the board, and further if the engraving is in a corner, the most favourable corner as our wood cutting boards are reversible.  As we hope you can appreciate, each board is unique as nature intended it and wood may vary from board to board.   We appreciate  your understanding.